Findings on Robotic Hugging

In the first part of the HUGGIE project initiated by Oliver Bendel, two students of the School of Business FHNW conducted an online survey with almost 300 participants. In the management summary of their bachelor thesis Ümmühan Korucu and Leonie Stocker (formerly Leonie Brogle) write: “The results of the survey indicated that people have a positive attitude towards robots in general as robots are perceived as interesting and useful rather than unnecessary and disturbing. However, only a minority of the participants stated that they would accept a hug from a robot. A possible reason for this could be that for the majority of participants, a hug is an act of intimacy with a deeper meaning attached to it which is only being shared with selected persons. For a robot to be perceived as an attractive hugging partner, a human-like design including a face, eyes, a friendly look as well as the ability to communicate verbally and non-verbally is desired. However, an appearance being too realistic has a deterrent effect. Furthermore, an in-depth analysis of the data in relation to age and gender of the participants resulted in the discovery of interesting facts and differences. Overall, the findings contribute to a clearer picture about the appearance and the features Huggie should have in order to be accepted as a hugging counterpart.” The bachelor thesis will be publicly available in autumn 2020. There will also be a paper with the results next year.

Online Survey on Hugs by Robots

Embraces by robots are possible if they have two arms, such as Pepper and P-Care, restricted also with one arm. However, the hugs and touches feel different to those made by humans. When one uses warmth and softness, like in the HuggieBot project, the effect improves, but is still not the same. In hugs it is important that another person hugs us (hugging ourselves is totally different), and that this person is in a certain relationship to us. He or she may be strange to us, but there must be trust or desire. Whether this is the case with a robot must be assessed on a case-by-case basis. A multi-stage HUGGIE project is currently underway at the School of Business FHNW under the supervision of Prof. Dr. Oliver Bendel. Ümmühan Korucu and Leonie Brogle started with an online survey that targets the entire German-speaking world. The aim is to gain insights into how people of all ages and sexes judge a hug by a robot. In crises and catastrophes involving prolonged isolation, such as the COVID 19 pandemic, proxy hugs of this kind could well play a role. Prisons and longer journeys through space are also possible fields of applications. Click here for the survey (only in German):

The HUGGIE Project

The first phase of the HUGGIE project will start at the School of Business FHNW in March 2020. Oliver Bendel was able to recruit two students from the International Management program. The project idea is to create a social robot that contributes directly to a good life and economic success by touching and hugging people and especially customers. HUGGIE should be able to warm up in some places, and it should be possible to change the materials it is covered with. A research question will be: What are the possibilities besides warmth and softness? Are optical stimuli (also on displays), vibrations, noises, voices etc. important for a successful hug? HUGGIE could also play a role in crises and disasters, in epidemics and pandemics and in cases of permanent social distancing. Of course it would be bad if only a robot would hug us, and of course it would be good if humans could hug us every day if we wanted them to do so – but maybe in extreme situations a hug by a robot is better than nothing. The HUGGIE project is located in the heart of social robotics and on the periphery of machine ethics. It is inspired by the work of Ishiguro, but especially by the research on HuggieBot. By summer 2020, the students will conduct an online survey to find out the attitudes and expectations of the users.