Tag: Social Robots

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ICSR 2023 in Qatar

Next to Robophilosophy, ICSR may be the most important conference on social robotics. The fourteenth edition took place in Florence at the end of 2022 and was dedicated to the health sector. “The 15th International Conference on Social Robotics (ICSR 2023) will bring together researchers and practitioners working on the interaction between humans and intelligent robots and on the integration of social robots into our society.  ICSR 2023 will take place in Doha as a face-to-face conference on December 4-7, 2023. This will be the first time that the conference will be hosted in Qatar and in the Middle East and North Africa region.” (Website ICSR) The theme of this year’s ICSR is “Human-Robot Collaboration: Sea, Air, Land, Space and Cyberspace”. According to the organizers, the theme emphasizes on all physical and cyber-physical domains where humans and robots collaborate. Whether Doha is suitable as a venue for the conference needs to be discussed. Qatar is ruled as an absolute monarchy. Sharia law is considered a main source of legislation. The human rights situation in the country has been critical for decades. More information and CfP via icrs.iovision.tn.

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Bar Robots for Well-being of Guests

From March 27-29, 2023, the AAAI 2023 Spring Symposia will feature the symposium “Socially Responsible AI for Well-being” by Takashi Kido (Teikyo University, Japan) and Keiki Takadama (The University of Electro-Communications, Japan). The venue is usually Stanford University. For staffing reasons, this year the conference will be held at the Hyatt Regency in San Francisco. On March 28, Prof. Dr. Oliver Bendel and Lea Peier will present their paper “How Can Bar Robots Enhance the Well-being of Guests?”. From the abstract: “This paper addresses the question of how bar robots can contribute to the well-being of guests. It first develops the basics of service robots and social robots. It gives a brief overview of which gastronomy robots are on the market. It then presents examples of bar robots and describes two models used in Switzerland. A research project at the School of Business FHNW collected empirical data on them, which is used for this article. The authors then discuss how the robots could be improved to increase the well-being of customers and guests and better address their individual wishes and requirements. Artificial intelligence can play an important role in this. Finally, ethical and social problems in the use of bar robots are discussed and possible solutions are suggested to counter these.” More Information via aaai.org/conference/spring-symposia/sss23/.

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How People React to Hugs from Robots

As part of the AAAI 2023 Spring Symposia in San Francisco, the symposium “Socially Responsible AI for Well-being” is organized by Takashi Kido (Teikyo University, Japan) and Keiki Takadama (The University of Electro-Communications, Japan). The paper “Increasing Well-being and Health through Robotic Hugs” by Oliver Bendel, Andrea Puljic, Robin Heiz, Furkan Tömen, and Ivan De Paola was accepted. Among other things, they show how people in Switzerland react to robotic hugs. The talk will take place between March 26 and 29, 2023 at Hyatt Regency, San Francisco Airport. The symposium website states: “For our happiness, AI is not enough to be productive in exponential growth or economic/financial supremacies but should be socially responsible from the viewpoint of fairness, transparency, accountability, reliability, safety, privacy, and security. For example, AI diagnosis system should provide responsible results (e.g., a high-accuracy of diagnostics result with an understandable explanation) but the results should be socially accepted (e.g., data for AI (machine learning) should not be biased (i.e., the amount of data for learning should be equal among races and/or locations). Like this example, a decision of AI affects our well-being, which suggests the importance of discussing ‘What is socially responsible?’ in several potential situations of well-being in the coming AI age.” (Website AAAI) According to the organizers, the first perspective is “(Individually) Responsible AI”, which aims to clarify what kinds of mechanisms or issues should be taken into consideration to design Responsible AI for well-being. The second perspective is “Socially Responsible AI”, which aims to clarify what kinds of mechanisms or issues should be taken into consideration to implement social aspects in Responsible AI for well-being. More information via www.aaai.org/Symposia/Spring/sss23.php#ss09.

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Gendering Hugvie

On December 13th, 2022, the hybrid workshop “Realization of Avatar-Symbiotic Society” was held at the ICSR. It was organized by Dr. Takahiro Miyashita (ATR) and Prof. Dr. Takashi Yoshimi (Shibaura-IT). The description of the workshop was as follows: “This workshop aims at presenting the ongoing progress of the challenges on the Moonshot (MS) human-centered long-term R&D program. It will discuss by focusing on the goal 1 of the MS dealing with the future realization of an avatar-symbiotic society and cybernetic avatars (CAs). In the workshop, semi-autonomous tele-operated robots and CG agents are called CAs. The participants will discuss with speakers who are researchers related to CAs technology about the avatar-symbiotic society which enables to freely and actively participate in society for every person.” (Website ICSR) The first lecture entitled “Avatar and the future society” was given by Prof. Dr. Hiroshi Ishiguro (Osaka University). He introduced Erica, Telenoid, and Hugvie, among others. Hugvie is a technically expandable doll that can be hugged. He also introduced his “Avatar Infrastructure”: “Anyone, including the elderly and people with disabilities, will be able to freely participate in various activities with abilities beyond ordinary people while expanding their physical, cognitive, and perceptual abilities using a large number of CAs.” Prof. Dr. Oliver Bendel mentioned to Hiroshi Ishiguro that two of his former students, Nhi Tran Hoang Yen and Thang Hoang Vu from Ho Chi Minh City, interpreted his Hugvie as a female figure and designed a male figur (Gendering Hugvie) as part of a project on social robots. The roboticist from Osaka replied that his Hugvie doll had no gender, but noted the reception with interest. Other presentations with exciting discussions followed. More information on the conference via www.icsr2022.it.

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The CARE-MOMO in Florence

From December 13 to 16, 2022, the ICSR took place, next to Robophilosophy the most important conference on social robotics. Oliver Bendel and Marc Heimann were participating with their paper “The CARE-MOMO Project”. They presented it in a talk on the very first morning at the workshop “Robot Companionship: Applications and Challenges”. They also had a poster presentation on it on Thursday (December 15, 2022). With the help of the morality module, which includes the proven morality menu, care recipients can transfer their moral and social ideas to a care robot like Lio from F&P Robotics (Photo: F&P Robotics). The presentation was well received by the crowded room, including the Chair, who found the approach very interesting, as he pointed out several times. The workshop program can be downloaded here. More information about the conference is available at www.icsr2022.it.

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Talk about Robots in Policing in Helsinki

On the first day of Robophilosophy 2022, Oliver Bendel presented his paper “Robots in Policing“. From the abstract: “This article is devoted to the question of how robots are used in policing and what opportunities and risks arise in social terms. It begins by briefly explaining the characteristics of modern police work. It puts service robots and social robots in relation to each other and outlines relevant disciplines. The article also lists types of robots that are and could be relevant in the present context. It then gives examples from different countries of the use of robots in police work and security services. From these, it derives the central tasks of robots in this area and their most important technical features. A discussion from social, ethical, and technical perspectives seeks to provide clarity on how robots are changing the police as a social institution and with social actions and relationships, and what challenges need to be addressed.” Robots in policing are a topic that has yet to receive much attention. However, it is likely to become considerably more topical in the next few years. More information about the conference on cas.au.dk/en/robophilosophy/conferences/rpc2022.

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Robots in Law and Policing

Robophilosophy 2022 at the University of Helsinki is the fifth event in the biennial Robophilosophy Conference Series. It “will explore the societal significance of social robots for the future of social institutions with its usual broad scope, embracing both theoretical and practical angles” (CfP Robophilosophy). It “is an invitation to philosophers and other SSH researchers, as well as researchers in social robotics and HRI, to investigate from interdisciplinarily informed perspectives whether and how social robotics as an interdisciplinary endeavour can contribute to the ability of our institutions to perform their functions in society” (CfP Robophilosophy). Social institutions include retirement and nursing homes, strip clubs and brothels, monasteries and seminaries, and police departments. Oliver Bendel (School of Business FHNW) will have the opportunity to present his paper entitled “Robots in Policing” in session 1, “Robots in Law and Policing”. Cindy Friedman (“Granting Negative Rights to Humanoid Robots”) and Jakob Stenseke (“The Use and Abuse of Normative Ethics for Moral Machines”) will speak after him. In addition, a poster by Katharina Kühne and Melinda Mende (University of Potsdam) as well als Oliver Bendel entitled “Tamagotchi on our couch: Are social robots perceived as pets?” was accepted. The full program is now available online.

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About Manipulative Robots in Retail

On June 30, 2022, the paper “Should Social Robots in Retail Manipulate Customers?” by Oliver Bendel and Liliana Margarida Dos Santos Alves was published on arxiv.org. It was presented at the AAAI 2022 Spring Symposium “How Fair is Fair? Achieving Wellbeing AI” at Stanford University and came in third place in the Best Presentation Awards. From the abstract: “Against the backdrop of structural changes in the retail trade, social robots have found their way into retail stores and shopping malls in order to attract, welcome, and greet customers; to inform them, advise them, and persuade them to make a purchase. Salespeople often have a broad knowledge of their product and rely on offering competent and honest advice, whether it be on shoes, clothing, or kitchen appliances. However, some frequently use sales tricks to secure purchases. The question arises of how consulting and sales robots should “behave”. Should they behave like human advisors and salespeople, i.e., occasionally manipulate customers? Or should they be more honest and reliable than us? This article tries to answer these questions. After explaining the basics, it evaluates a study in this context and gives recommendations for companies that want to use consulting and sales robots. Ultimately, fair, honest, and trustworthy robots in retail are a win-win situation for all concerned.” The paper will additionally be published in the proceedings volume of the symposium by the end of summer. It can be downloaded via arxiv.org/abs/2206.14571.

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Will We Love Robots?

“It is estimated that there are now more than 1.7 million robots with social attributes worldwide. They care for, educate, help, and entertain us. There have also long been highly engineered sex robots. But can these machines actually develop feelings – or even feel love?” (Website ARTE, own translation) ARTE asks this question in the series “42 – Die Antwort auf fast alles” (“42 – The Answer to Almost Everything”). The program “Werden wir Roboter lieben?” (“Will we love robots?”) will be broadcast on February 19, 2022. The online version is already available from January 20. Dr. Hooman Samani, a robotics expert at the University of Plymouth, Prof. Dr. Martin Fischer, a cognitive psychologist at the University of Potsdam, and Prof. Dr. Oliver Bendel, an information and machine ethicist at the Hochschule für Wirtschaft FHNW, will have their say. Prof. Dr. Oliver Bendel has been researching conversational agents and social robots for more than 20 years and has published the Springer book “Soziale Roboter” (“Social Robots”) at the end of 2021. More information on the program via www.arte.tv/de/videos/101938-004-A/42-die-antwort-auf-fast-alles/.

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When Robots Flatter the Customer

Under the supervision of Prof. Dr. Oliver Bendel, Liliana Margarida Dos Santos Alves wrote her master thesis “Manipulation by humanoid consulting and sales hardware robots from an ethical perspective” at the School of Business FHNW. The background was that social robots and service robots like Pepper and Paul have been doing their job in retail for years. In principle, they can use the same sales techniques – including those of a manipulative nature – as salespeople. The young scientist submitted her comprehensive study in June 2021. According to the abstract, the main research question (RQ) is “to determine whether it is ethical to intentionally program humanoid consulting and sales hardware robots with manipulation techniques to influence the customer’s purchase decision in retail stores” (Alves 2021). To answer this central question, five sub-questions (SQ) were defined and answered based on an extensive literature review and a survey conducted with potential customers of all ages: “SQ1: How can humanoid consulting and selling robots manipulate customers in the retail store? SQ2: Have ethical guidelines and policies, to which developers and users must adhere, been established already to prevent the manipulation of customers’ purchasing decisions by humanoid robots in the retail sector? SQ3: Have ethical guidelines and policies already been established regarding who must perform the final inspection of the humanoid robot before it is put into operation? SQ4: How do potential retail customers react, think and feel when being confronted with a manipulative humanoid consultant and sales robot in a retail store? SQ5: Do potential customers accept a manipulative and humanoid consultant and sales robot in the retail store?” (Alves 2021) To be able to answer the main research question (RQ), the sub-questions SQ1 – SQ5 were worked through step by step. In the end, the author comes to the conclusion “that it is neither ethical for software developers to program robots with manipulative content nor is it ethical for companies to actively use these kinds of robots in retail stores to systematically and extensively manipulate customers’ negatively in order to obtain an advantage”. “Business is about reciprocity, and it is not acceptable to systematically deceive, exploit and manipulate customers to attain any kind of benefit.” (Alves 2021) The book “Soziale Roboter” – which will be published in September or October 2021 – contains an article on social robots in retail by Prof. Dr. Oliver Bendel. In it, he also mentions the very interesting study.