Service Robots in Epidemics and Pandemics

On October 14, 2020 the article “Der Einsatz von Servicerobotern bei Epidemien und Pandemien” (“The use of service robots in epidemics and pandemics”) by Oliver Bendel was published in HMD – Praxis der Wirtschaftsinformatik. From the abstract: “Robots have always been used to carry out dangerous tasks or tasks that are not manageable for us. They defuse bombs, transport hazardous materials and work their way into areas inaccessible to humans. The COVID-19 pandemic has shown that even service robots, which are not actually intended for special cases, can provide helpful services in the care of isolated persons and in the containment of diseases. This paper presents four types of service robots. Then it gives examples of robot use during the coronavirus crisis in 2020. Finally, the question in which extent and in what way the robot types can cooperate and whether some of them can be developed into generalists is examined. Business models and operating opportunities are also discussed. The paper shows that cohorts of robots could be vital in the future.” It is part of Volume 57, Issue 6 (December 2020) with a focus on robotics and is available here for free as an open access publication (in German).

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