Inmates in Swiss correctional facilities have only limited access to digital technologies and little contact with the outside world. At the same time, they spend several hours each day in their cells. The project “Chatbots for Inmates” (short title) aims to address this situation: an LLM-based chatbot is intended to serve as a virtual buddy that enables conversations, reduces loneliness, and strengthens social and digital skills. The project was initiated by Tamara Siegmann, founder of the start-up SIEG – Smart Innovation Engineering Group by Siegmann and a student at the FHNW School of Business. She serves as project leader; Prof. Dr. Oliver Bendel is responsible for the project, and Stephan Vonschallen is a project collaborator. The application partner is Lenzburg Prison (JVA Lenzburg), represented by its director Marcel Ruf. The chatbot will run offline on tablets used by the inmates. In a pilot phase, the solution will initially be tested on two or three tablets and later on 30 tablets. The project will investigate whether a digital conversational partner can improve inmates’ well-being and support them in developing skills for life after release. The project began on March 1, 2026, and is supported by an innovation voucher (Innoscheck) from Innosuisse as well as by the Institute for Information Systems at the FHNW School of Business. Back in 2024, Tamara Siegmann and Oliver Bendel carried out a project on Swiss prisons, investigating whether collaborative and social robots could and should be used there. The paper can be downloaded or purchased here (Photo: Boehlich, Wikimedia, CC0 1.0 Universal).
BY OLIVER BENDEL
